Shipping & Returns

Dr. Bronner’s processes orders through its website and does not accept telephone orders. Payments can be made using major credit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal. Sales or use tax is applied to shipments across all states except Alaska, Delaware, Montana, New Hampshire, and Oregon. In Alabama, a simplified sellers use tax is collected on taxable transactions and remitted to the Alabama Department of Revenue under program account SSU-R011228197. Orders exceeding $650 cannot be completed through the website.

Once an order is submitted, processing begins immediately to ensure prompt fulfillment. Because of this, changes or cancellations cannot be accommodated after the order has entered processing. Customers are encouraged to carefully review their order details before completing the purchase.

Domestic orders over $49, excluding Alaska, Hawaii, and Puerto Rico, qualify for free shipping through FedEx SmartPost. For orders shipped to Alaska, Hawaii, or Puerto Rico, shipping rates are calculated based on weight. Orders below the $49 threshold incur standard shipping charges. FedEx may take up to 10 business days to pick up and update tracking for free shipping orders, and Ground Economy deliveries are not made on weekends or federal holidays. Orders placed after 12:00 p.m. PST on weekdays, or during weekends and holidays, are processed on the next business day. Dr. Bronner’s does not require a signature for delivery and does not ship to Canada, P.O. Boxes, freight forwarding services, or military addresses (APO/FPO). International customers are directed to contact authorized distributors for service.

If an order arrives damaged or issues occur during delivery, customers should contact Dr. Bronner’s via phone at +1 844-937-2551 or online within 72 hours for assistance. The company is committed to customer satisfaction and offers a 45-day guarantee for personal care products purchased from drbronner.com or other authorized U.S. sellers. The guarantee does not apply to items purchased from unauthorized vendors or outside the U.S.

To initiate a return or claim the satisfaction guarantee, customers must reach out to the Customer Experience team online or by phone (Monday through Friday, 8:00 AM–2:00 PM PST) within 45 days of purchase. Relevant information, such as proof of purchase, purchase date, product images, and a description of the issue, should be provided. Approved returns should be mailed to Dr. Bronner’s Webstore Returns Department at 1335 Park Center Drive, Suite B-D, Vista, CA 92081. Return shipping is the customer’s responsibility, and drop-offs at headquarters are not accepted. Refunds for online purchases are issued to the original payment method within 10 business days, while returns for authorized sellers are handled according to the seller’s policies.